Sunday, May 17, 2020
Essay on Battle of Ideas - 893 Words
ââ¬Å"Battle of Ideasâ⬠The Battle of Ideas starts in 1914 showing a world with a global economy that is then torn apart by World War I. This created the economic development, world trade, and globalization all the way up to the 1980ââ¬â¢s. The documentary explains how the world first moved toward more government control and then began to move away for most of the 20th century. During this time two young economists emerge in hope to solve the worldââ¬â¢s economic troubles, John Meynard Keynes and Friederich Von Hayek. The story then focuses on the struggles that occur between the ideas of the two economists. Keynes, whose ideas on government intervention dominated much of the 20th century, and Hayek, whose free-market ideas were largely ignoredâ⬠¦show more contentâ⬠¦The U.S. stock market was in a classic bubble in the 1920ââ¬â¢s that led up to the crash in 1929. Prices started plunging and it left people with no ability to earn pay or spend money. During the gr eat depression of 1930, Keynes theory began to dominate. Keynes solution to the depression was for the government to spend more money to restore the full employment. By the late 1940ââ¬â¢s, socialism was beginning to spread and the free market was fading away all over the world. John Maynard Keynes was a British Economist that developed an economic theory that was based on state planning and regulation in the economy of a nation. He believed that the market system wasnââ¬â¢t very efficient and that in difficult times it would fail without government intervention. He didnââ¬â¢t like the instability of the market system where firms went through cycles of making profits and going bankrupt. The government would determine the prices of the products that were produced and sold in its economy and then enforce these regulations. The government would also set the wages of employees and regulate the production of the employers. According to his theory, governments would spend huge amounts of money during times of recession in order to fight unemployment and stabilize the economy. Keynes ideas would dominate for decades, until the economic crises of the 1970s that led to the elections of Margaret Thatcher and Ronald Reagan. Both of them agreed and acceptedShow Mo reRelatedEssay about Beowulf Battles: The Death of Comitatus1101 Words à |à 5 Pagesdisplayed as a slowly dying aspect of life. Comitatus is the basic idea that everyone protects the king at all costs even if it means a warrior giving up his own life, and if a king is killed, the warriors must avenge the death of the king or they can no longer serve as warriors for the next king. This value of comitatus is displayed mostly through the three battles that Beowulf encounters during the epic poem. An analysis of the three battles is important because Beowulfââ¬â¢s choice of weapons, behavior ofRead MoreBattle : A History Of Combat And Culture1465 Words à |à 6 PagesComparative Book review John Lynn, Battle: A History of Combat and Culture (Boulder, CO: Westview, 2003) Victor Davis Hanson, Carnage, and Culture: Landmark Battles in the Rise of Western Power (New York: Doubleday, 2001) Victor Davis Hanson is a former classics professor, an American military historian, a scholar of ancient warfare and a columnist. He graduated from Selma High School, he also received a BA from the University of California in 1975 and later got his Ph.D. in Classics from StanfordRead MoreThe Battle of Hastings Led by William of Normandy652 Words à |à 3 PagesThe Battle of Hastings took place in October of the year 1066. It was fought between the Normans (French) and the Anglo-Saxons (English). The English were led by Harold II, while the French were led by William of Normandy. William of Normandy made some key decisions in the battle that allowed his army to defeat the English. William of Normandy followed Sun Tzus Art of War and because of the he went on to win the battle. William of Normandy won the battle by following Sun Tzus teachings of WeakRead More`` Weapons, Technology Determination And Ancient Warfare ``1594 Words à |à 7 PagesTechnological Determination and Hoplites Logically, it makes sense that the army with the most advanced technology would win battles against a less equipped one. However, in his paper titled ââ¬Å"Weapons, Technology Determination and Ancient Warfare,â⬠Fernando Echeverria Rey brings to light the paradox of this idea in ancient warfare, as well as undermine the modern idea of ââ¬Ëtechnological determinismââ¬â¢ by claiming that it does not have an ancient equivalent. His argument approaches the study of ancientRead MoreAggression : The Export Of Violence927 Words à |à 4 PagesWar. Lincoln optimized this in his closing line of the Gettysburg Address, ââ¬Å"that government of the people, by the people, for the people, shall not perish from the earth.â⬠Several battles for both sides added to the attrition efforts and almost achieved a decisive victory but fell short. America felt the effects of battles on the home front and the political twisting that came with a war threatening our own land and well-bei ng at home in a manner that wouldnââ¬â¢t be felt again for another 136 years. EvenRead MoreThe Civil War : A Bloody Battle1150 Words à |à 5 Pagesvery bloody battle that occurred about the right over slavery. The war began in 1861 and lasted for 4 years. The two armies were the Union and the Confederate. The Union won the war and it finally ended in 1865. The Civil War was one of the deadliest battles that changed the landscape of the US due to the different ideas of the North and the South, the battles were extremely deadly, and the many events that took place after the war ended. The Civil War started with the different ideas the North andRead More Comparison of Into Battle and Spring Offensive. Essay867 Words à |à 4 PagesComparison of Into Battle and Spring Offensive. Spring Offensive and Into Battle In the comparison of Into Battle and Spring Offensive, it can be said that they are two opposing poems. Although both of their themes are about war, Spring Offensive is a bleak poem compared to Into Battle. One talks about the adversarial ways of the war whereas the other talks about the beautifulness of its. Both poets use nature as a main object in order to describe war. In the poem of Into Battle the poet usesRead MoreLovely English in The Red Badge of Courage by Henry Flemming1356 Words à |à 5 Pagesreaders understand the struggles of a solider during the civil war. The first important element in The Red Badge of Courage that helps convey the theme of the novel is style. Early on in the novel, Henry Fleming thinks to himself about the upcoming battle. The other commented ââ¬Å"He felt alone in space when his injured comrade had disappearedâ⬠(Crane 18). This example shows that even though the narrator is not Henry, the third person narrator knows the thoughts of Henry. Knowing the thoughts of Henry isRead MoreThe Great Deal Of Military Scholarship1530 Words à |à 7 PagesThere has been a great deal of military scholarship written on the greatest battles of the world and has influenced these armed forces fighting in these grand battles. Two of these scholarships are discussed by Victor Davis Hanson, a military historian specializing on classical warfare and a current professor at California State University, and John A Lynn, a military historian specializing in early modern Europe and is a current professor at University of Illinois at U rbana-Champaign. Both booksRead MoreKiller Angels Essay714 Words à |à 3 Pagestrue main idea that the author writes about is the four bloodiest days of battle that in the end decided the Civil war. He includes all of the battles that occurred in that time span. These battles are either the smallest skirmishes or the fixed bayonet charge that was ordered by Chamberlain during the battle of Little Round Top. The battles were not only just mentioned. They were described in great detail. These battles included the actual fight and then the result of the battle such as casualties
Wednesday, May 6, 2020
Case Study â⬠Rosewood Hotels Essay - 1097 Words
Case Study ââ¬â Rosewood Hotels Abstract This paper will discuss the pros and cons of the Rosewood Hotels moving from individual brands to a corporate brand. It will look at the history of Rosewood hotels, how they got to where they are, their customer base, and where they want to go. It will look at the concept of customer lifetime value as it relates to the Rosewood Hotel customer, then make a recommendation for or against tying its corporate Rosewood brand to all of its present and future hotels. Background Rosewood Hotels was established by the Caroline Rose Hunt Trust Estate in 1979. Rosewood launched its first hotel the mansion on turtle Creek, Dallas Texas in 1980. Over the next 25 years rosewood purchased several high-endâ⬠¦show more contentâ⬠¦Each hotel has its own client base based on that experience in the brand name of that individual hotel. Many of the individual hotel owners, especially the Carlyle in New York feel that attaching a corporate brand may cheapen the identity of the individual hotel. Theres also the fact that according to surveys done by the Rosewood Company itself, the Rosewood name is almost completely unknown among its current customers. It may be conceived by their existing customers that the Rosewood Company bought out these hotels and may change their management style and customer experience, rather than Rosewood being there all along. Advantages If done correctly, the Rosewood name can tie all of these prestigious hotels together. The name Rosewood can carry the same prestigious qualities that the Ritz-Carlton and the Four Seasons Hotels carry. The Dev amp; Strook article mentioned that although some properties in your return visits of up to 40% of guests, only 5% of Rosewood guess it stayed more than one of Rosewood properties. This suggests that many of their customers, when returning to the same vacation destination choose to stay at that particular Rosewood Hotel. However its possible that when going to another vacation destination their guests may not realize that one of the hotels in that area are also owned by Rosewood. This is a situation where corporate brand recognition would be extremely beneficial.Show MoreRelatedRosewood Hotels Resorts Case Study2170 Words à |à 9 Pagesâ⬠¢ Assignment 1: Case Study ââ¬â Rosewood Hotels Due Week 2 and worth 90 points Preparation: o Review the Rosewood Hotels Resorts case study. o Visit the online Customer Lifetime Value Calculatorà and go through each tab in the tool and spend time studying how some of the variables and assumptions affect the results in the Sample Problem. Write a 2-3 page paper in which you: o Discuss the pros and cons of the Rosewood Hotels moving from individual brandsRead MoreRosewood Hotels Resorts717 Words à |à 3 PagesRunning Head: CASE STUDY Rosewood Hotels Resorts Sonja D. White Marketing In The Global Environment Overview Rosewoods Hotels and Resorts have been operating for 25 years and possessesââ¬â¢ 12 hotel properties all over the world. The group of hotels has a well-built ability and power to raise value of properties by building unique, one of kind properties with a small ultra-luxury residential style. Emergence of new hotels has increased intense competition in the hotel industryRead MoreThe Rosewood Hotels Resorts1249 Words à |à 5 PagesThe Rosewood Hotels Resorts is a private hotel management company founded in Dallas, Texas by Caroline Rose Hunt Trust Estate in 1979. The company had been adopting an individual branding positioning strategy, for which it managed a collection of hotels across continents under individual property names. This positioning strategy had helped differentiate Rosewood from corporate chain-like competitors in the same industry. Prior to 2003, Rosewoods focused mainly on acquiring and renovating propertiesRead MoreRosewood Hotel Case1145 Words à |à 5 Pagesï » ¿Case Study of Rosewood Hotels Resorts Background: Established in 1979, Rosewood Hotels Resorts, a privately held company, became known for its ability to enhance a propertyââ¬â¢s value by creating unique, one-of-a-kind properties that differentiated from other chain-like luxury competitors. In early 2004, to boost the companyââ¬â¢s growth, Rosewood considered to implement a new branding strategy to establish Rosewood as a true brand with a global reputation for iconic luxury hotels. ProblemRead MoreRosewood Case3947 Words à |à 16 PagesRosewood Hotels amp; Resorts Case Study Background The Rosewood Hotels amp; Resorts has been in business for close to 25 years. It operates in the luxury hotel segment, with a focus on one-of-a-kind hotels. Each hotel reflects the local culture and character of its location. Up to this point it has allowed properties to thrive on their own with very little corporate identity. However, management feels there is an opportunity for growth in the market and is considering a new brand strategy;Read MoreAnalysis Of The Article Hotel Brand Strategy Essay3118 Words à |à 13 Pages ââ¬Æ' Introduction Presently the importance of brand loyalty in context of the hotel industry has become a debated issue. In the hospitality sector, various researchers and scholars have represented different perspective regarding brand loyalty. This paper will focus on critical analysis of the article ââ¬Å"Hotel Brand Strategyâ⬠. This paper will provide an insight to the implicit and explicit assumptions made by the authors of the article. Moreover, relevant evidences have been provided in order to supportRead MoreContemporary Issues Of Hotel Industry Essay3571 Words à |à 15 Pages Contemporary Issues in Hotel Industry Critique Article 1: Hotel Brand Strategy 8/8/2015 Student ID: 1000020140 Student Name Ames Patras Gill ââ¬Æ' INTRODUCTION Presently the importance of brand loyalty in context of the hotel industry has become a debated issue. In the hospitality sector, various researchers and scholars have represented different perspective regarding brand loyalty. This paper will focus on critical analysis of the article ââ¬Å"Hotel Brand Strategyâ⬠. Moreover, relevant evidences haveRead MoreLobby3909 Words à |à 16 Pagestheoretical concepts. Table of Contents Page 1. Introduction-----------------------------------------------------------------------------3 2. Profile of our Hotel--------------------------------------------------------------------4 3. What is a lobby?-----------------------------------------------------------------------5 4. Plan of the Lobby----------------------------------------------------------------------6Read MoreImproving Profitability By Applying Sustainable Strategies9898 Words à |à 40 Pagescommercial industries are realizing the massive negative impact that businesses have on the environment and they are trying to implement different strategies to transform their business in a more sustainable one in hopes of lessening that impact. Hotel owners, employees and guests started to be more aware for the environment by expressing their concern. Both parties are playing a huge role in making the hospitality industry more sustainable. When people started to be interest in the impact the businessRead MoreManagement and Teaching Note19520 Words à |à 79 Pagesecch the case for learning case collections update 2007 Quarter 4 Visit the case search section of the ecch website at www.ecch.com to identify relevant cases from the ecch collection and view over 31,000 full text inspection copies. ecch provides a free monthly e-mail update service giving details of new cases from all sources. Visit www.ecch.com to subscribe. Economics, Politics and Business Environment 9-407-049 ALLIANZ AG: BECOMING A EUROPEAN COMPANY Lorsch, JW; Chernak, A Harvard
Opportunity Component of Entrepreneurship Policy â⬠Free Samples
Question: Discuss about the Opportunity Component of Entrepreneurship Policy. Answer: Introduction The government of Kenya has faced many problems due to the bad delivery of services in public sector. The government of Kenya has seen drastic changes in the operations of a legal constitution in the early 1990s. The government have more than 100,000 civil servants but does not have an impact on the services on the public sector (Abdalla et al., 2015). It provides enhanced government services for citizen by amalgamating services in one building. Therefore, questions have raised against the quality of Huduma centers regarding the quality of services in public sectors. This study focuses on analyzing the effect of Huduma centers in service delivery in Kenya. The challenges in providing public services have been discussed in the research. A proper literature review about the topic has been provided in the study. A critical analysis of the concept of the service delivery has been discussed in the research. Various models and theories have been discussed in the literature review that helps in resolving the issues in the public services. This study outlines the effects of the service delivery in the public sector in Kenya. The factors affecting the service delivery in Huduma centers has been described properly in the research. The study focuses on the strategies for mitigating the poor services in the public sector. The research consists of aims, objectives, and questions that help in increasing success factor of the research. The research depicts the impact of the bad services in the Huduma centers in Kenya. The government of Kenya has around 100,000 civil servants. However, there is a decrement in the quality of the services in the Huduma centers. The government of Kenya has started a concept of Huduma centers to transform the service delivery by providing access to public services and info ration to people of Kenya (Kiprop, Nyaoga Robert, 2017). The main problem is poor services in the public sector. The government of Kenya has been facing corruption from many years. The government has established various centers including Nairobi, Kisumu, Nyeri, Embu, Machakos and Mombasa. The implementation of the Huduma center is in progress. Therefore, the research has been done to understand the consequences of the negligence of the government of the Kenya (Hassan, Mike Guyo, 2017). The research has also focused on the impact of Huduma centers in the delivery of services to the public. Research aim, objectives and questions The aim of the research is to analyze the effect of service delivery in Kenya public sector by Huduma sector. The objectives of the research have been mentioned below: To analyze the effect of the Huduma Centres in delivery of service to the public in Kenya To critically analyze the transparency in services provided by Huduma Centres To identify the challenges faced by the Huduma Centres in providing service delivery to public in Kenya To determine contribution of Huduma Centres in providing customer satisfaction in government service delivery The research questions have been provided below: What is the effect of the Huduma Centres in the delivery of service to the public in Kenya? How have Huduma Centres provided transparency in providing services? What are the challenges faced by the Huduma Centres in providing service delivery to the public in Kenya? What is contribution of Huduma Centres in providing customer satisfaction in government service delivery? Huduma Centre is a concept started by the government of Kenya in order to manifest Public Service Delivery by providing access to government service to the public. The Huduma Centre is a one-stop shop approach for reforming the delivery of services in the public sector of Kenya (Wambugu, Wachira Mwamba, 2017). It aims to bring various services close to the public that helps in the development of the country. The government services including, birth certificates, national identity card, passports, marriage certificates and other necessities. However, these services are not available in the market if the Kenya. There is a lack of proper legal authorities, which can manage these activities. As commented by Otieno Omwenga, (2015), strategic leadership helps in maintaining such activities in the public. Leadership quality can be used for controlling weakness and loopholes on the legal authorities of the country. The change in the legal authorities is necessary that helps in reforming th e delivery of services to the public. The development of the organization depends on the strategic leadership in the operations of the organization. The dispatch of Huduma Centers acknowledged huge advance in the arrangement of service through ICT. The focuses give ones top looks for services, for example, registration of business, registration for National Social Security Fund (NSSF) and National Hospital Insurance Fund (NHIF) among other services (Opiyo et al., 2017). The result has been that there is an expansion in the number of MDAs giving services through ICT. Leadership is a procedure impact amongst leaders and subordinates where a leader endeavors to affect the conduct of subordinates to accomplish the authoritative objectives. Authoritative achievement in accomplishing its objectives and targets relies upon the leaders of the organization and their authority styles. By embracing the proper leadership styles, leaders can influence worker work fulfillment, duty, and efficiency at Huduma Centers. Later in 2009, United Nations Development Programme (UNDP) has supported Kenyan government for stepping up public sector reforms for focusing on national transformation (Ondego Moturi, 2016). The government of Kenya has taken the step for mitigating the issues in providing services to the public. The government of Kenya has provided passports, identity cards and driving licenses to the public that helps in maintaining the customer satisfaction in public. Kurt Lewins Force Theory of Change In 1957, Kurt Lewin introduced a three-step change model for understanding views and behavior of forces in the working environment. Various driving forces can facilitate change as they push employees in their direction. According to Lewin, the initial phase simultaneously of changing conduct is to unfreeze the current circumstance or business as usual. To start with, increment the main forces that immediate conduct far from the current circumstance or existing conditions (Kivikuru, 2017). A few exercises that can aid the unfreezing step including propelling members by setting them up for change, assemble trust and acknowledgment for the need to change, and effectively take in perceiving issues and conceptualizing arrangements inside a gathering. Lewin's second step during the time spent evolving conduct is development. In this progression, it is important to move the target framework to another level of balance. Three activities that can aid the development step including inducing workers to concur that existing conditions is not painful to them and urging them to see the issue from a point of view, cooperate on a journey for new, significant data, and associate the perspectives of the gathering to all around regarded, intense leaders that bolster the change. The third step of Lewin's three-step change model is refreezing. This progression needs to occur after the change has been executed with the end goal for it to stick over time. It is very likely that the change will be fleeting and the workers will return to their old behavior if this step is not taken. It is the real integration of the new esteems into the group esteems and customs (Kiprop, Nyaoga Robert, 2017). The motivation behind refreezing is to balance out the new balance coming about because of the change by adjusting both the driving and controlling powers. One activity that can be utilized to actualize Lewin's third step is to strengthen new patterns by a formal and informal mechanism. In the case of the Huduma Centres, the change management is necessary for eradicating competitive pressure, legislation and technological advancements. As commented by Muchai Kimuyu, (2017), the goals of the Huduma Centres can be achieved by full participation in the change efforts generated by complete agreement in different assets of change management. SERVQUAL MODEL The Servqual model is used to analyze the quality of services provided by any organization in the market. It compares between the customers expectation and quality of services provided by an organization. In this case, this model can be applied to analyze the services provided by the Huduma Centre in Kenya. The SERVQUAL has ended up being an important instrument for benefit organizations to better comprehend to their clients or customers esteem and how well they are addressing the necessities and desires of clients and customers (Muhika, Njeru Waiganjo, 2017). It gives a benchmark in light of client conclusions of a fantastic organization, on the positioning of key credits and on correlation with what workers of administration organizations trust clients feel. The SERVQUAL has gone under a few reactions. Chepkirui (2017) argued that the five measurements of RATER are not universals and that the model neglects to draw on set up the monetary, factual and mental hypothesis (Waruguru, Bwisa Kihoro, 2017).While benefit an incentive to the social combination is connected just with steadyness, benefit an incentive to tranquil life is related to both dependability and patronage plans. They contend that present execution best mirrors a customers view of administration quality and that desires are not some portion of this idea. () noticed that regardless of the possibility that it might be important to rephrase or adjust a portion of the things, yet the SERVQUAL scale is relevant in an extensive variety of business administrations. Hackney Tassabehji, (2017) argued that the expansion of things as well as measurements might bring about the loss of the scale's honesty. In their contentions in the help of the SERVQUAL. Wachira et al., (2017), the place that SERVQUAL remains the entire endeavor to conceptualize and measure benefit quality. Its principle advantage is the capacity of specialists to look at various administration businesses, for example, social insurance, managing an account, money related administrations and instruction. The SERVQUAL demonstrate recommends that clients assess the nature of an administration on five particular measurements: unwavering quality, responsiveness, confirmation, compassion, and physical assets. The SERVQUAL instrument comprises of 22 explanations for evaluating buyer observations and desires with respect to nature of an administration. Seen benefit quality outcomes from examinations by customers of desires with their view of administration conveyed by the specialist co-ops (Otieno, 2017). It can be contended that the factor supporting the conveying of good seen benefit quality is really meeting the desires of the clients. In this manner, phenomenal benefit quality is surpassing the clients' desires. Kaburu, (2017) proposed that client desires are convictions about an administration that fill in as measures against which benefit execution is judged. A gap is made when the recognitions of the conveyed benefit is not according to the desires of the client. They recommended that the SERVQUAL model could be reached out to quantify gaps in quality and could accordingly be utilized as a symptomatic instrument to empower administration to recognize benefit quality shortages. The gap score is ascertained by the discernment proclamations being deducted from the desire articulations. On the off chance that any gap scores end up being certain then this suggests desires are really being surpassed. These permits benefit chiefs to audit whether they need to re-send assets to regions of underperformance. Impact of Huduma Centre on service delivery to public The Huduma Centre have slightly helped in enhancing the delivery of services with a various context of success and failure. The One Stop Shop has able to enhance the service delivery in the public sector. The public sector has been reformed in the country for approaching result-based strategy in the service delivery. The challenges in providing service delivery are complex and require the innovative change in the management (Chitere, 2017). The strategies for mitigating these issues in Kenya require customer-centric, capacity-building, innovation and connected government. In Kenya, the Vision 2030 focuses on the public-specific strategies that might help in maintaining the progress of the service delivery in the country. The feedbacks of citizen help in analyzing the various factors influencing the quality of the service delivery in Huduma Centre. The literature review has explained the Kurt Lewins theory of change and Servqual model to analyze the effect of the Huduma Centres on the service delivery (Pfeil, Schott Agarwal, 2017). The change theory has helped in providing concept about the change management in the Centre. The Servqual model has discussed about the quality of the services offered by the Centre. The Servqual model is based on the customer satisfaction factor in the market. In any organization, basic leadership happens at three levels thus procedures can likewise be figured at all these diverse levels. Procedures are figured at all these levels since a solitary procedure is insufficient, yet additionally inadequate. These diverse levels of key basic leadership also, a vital definition in any organization incorporate, corporate level, business level, and practical level. The corporate level takes major key choices. The execution of any organization will concisely rely on the key choice it takes. (Ondego Moturi, 2016). Kurt Lewin presented the three-advance change display. The three main forces unfreeze, change and refreeze, encourage change since they drive workers in the coveted bearing. Restraining forces thwart change since they push workers the other way. In this way, these powers must be investigated and Lewin's three-advance model can help move the balance toward the ar ranged change. As per Muchai Kimuyu, (2017), one-stop shops are one of a few institutional substitutes Governments frequently embrace to sidestep or quicken existing methodology where they are broken. No less than 15 nations in the Middle East North Africa district have some sort of OSS in presence as a major aspect of their organization advancement endeavors. One-stop Shops ended up noticeably well known in the 1980s as a way to advance speculation, frequently as an aide to organization advancement organizations (like GAFI). The essential thought is that a financial specialist would just be in contact with one single substance to acquire all the fundamental printed material in one streamlined and facilitated process, as opposed to going through a hierarchy of various government bodies (Kivikuru, 2017). The most exceptional and understood cases where such an OSS framework works sensibly fruitful are the Economic Development Board (EDB) of Singapore, the Malaysian Industrial Advancement Authority ( MIDA) and the Industrial Development Authority (IDA) of Ireland. Three cases including speculators can depend on the offices to give essentially every one of the endorsements and clearances required (Ondego Moturi, 2016). Conclusion It can be concluded that the Huduma Centre has helped in maintaining the service delivery to the public. The challenges in the service delivery in Kenya has been described in the research. The critical analysis of the literature review has helped in an understanding concept of quality of service and strategic leadership. The use of the Kurt Lewins theory change has provided brief information about the change manager in the Huduma Centre. The Servqual model describes the quality of services and gap analysis of the Huduma Centre. Therefore, the use of these theories and models have helped in mitigating the challenges in the providing services to the public of Kenya. References Abdalla, A. G., Kiragu, J. K., Waswa, F. A., Ono, F. T., Kariuki, J. W., Ikua, D. M. (2015). Effect of Huduma Centers (One Stop Shops) in Service DeliveryA Case Study of Mombasa Huduma Centre.International Journal of Academic Research in Business and Social Sciences,5(6), 102-117. Chepkirui, n. (2017). Determinants of utilization of information communication and technology in projects in state corporations in Kenya: a case of national hospital insurance fund. Strategic Journal of Business Change Management,4(4). Chitere, P. O. (2017). COUNTY GOVERNMENT IN KENYA: Peoples' awareness and perceptions of their governance systems and participation in their leadership and poverty-reduction projects.Advances in Social Sciences Research Journal,4(6). Hackney, R. A., Tassabehji, R. (2017). The Impact of ICT on Public Service Development in Africa: an empirical analysis. Hassan, A. M., Mike, I., Guyo, W. (2017). Integrated service approach and service delivery in huduma centres in kenya: the moderating effect of transformational leadership style.European Journal of Business and Social Sciences,6(02), 302-314. Kaburu, E. K. (2017). Towards Enhanced Adoption of Innovative Building Technologies in Construction Industry.International Journal of Innovative Research and Development,6(8). Kiprop, F. J., Nyaoga, R. B., Robert, K. K. (2017). The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya.International Journal of Economics, Finance and Management Sciences,5(5), 229. Kiprop, F. J., Nyaoga, R. B., Robert, K. K. (2017). The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya.International Journal of Economics, Finance and Management Sciences,5(5), 229. Kivikuru, U. (2017). Ideals, buzzwords and true trying: ICT and communication policies in Kenya.Journal of African Media Studies,9(2), 307-321. Muchai, D. N., Kimuyu, P. K. (2017).Prospects for information and communications technology-enabled services in Kenya: The case of the mobile money transfer industry(No. 2017/86). WIDER Working Paper. Muhika, D. W., Njeru, A. W., Waiganjo, E. (2017). Influence of Financial Reporting Requirement on Formalizing Small and Medium Enterprises in Kenya.International Journal of Academic Research in Business and Social Sciences,7(7), 83-100. Muhika, D. W., Njeru, A. W., Waiganjo, E. (2017). Influence of tax compliance requirement on formalizing small and medium enterprises in kenya.American Journal of Finance,2(6), 47-78. Ondego, B., Moturi, C. (2016). Evaluation of the Implementation of the e-Citizen in Kenya.Evaluation,10(4). Opiyo, R., Mwau, B., Mwanga, K., Mwaniki, D. (2017). Attaining E-Democracy Through Digital Platforms in Kenya. InE-Democracy for Smart Cities(pp. 441-459). Springer Singapore. Otieno, d. A. (2017). Drivers of effective implementation of inter-agency projects in kenya: case of kenya coastal development project.Strategic Journal of Business Change Management,4(3). Otieno, I., Omwenga, E. (2015, May). Citizen-centric critical success factors for the implementation of e-government: A case study of Kenya Huduma Centres. InIST-Africa Conference, 2015(pp. 1-9). IEEE. Pfeil, H., Schott, B., Agarwal, S. (2017). Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens. Wachira, K. (2017).The Role of University based Business Incubators Strategy on Enterprise Growth in Kenya(Doctoral dissertation, COHRED, JKUAT). Wambugu, D., Wachira, M., Mwamba, M. D. (2017). The effect of innovation on service delivery in the public sector in kenya.International Journal of Business Strategies,2(2), 1-21. Waruguru, M., Bwisa, H., Kihoro, J. (2017). An Assessment of the Opportunity Component of Entrepreneurship Policy in the Youth, Women, and Uwezo Funds in Kenya.International Journal of Academic Research in Business and Social Sciences,7(1), 283-305.
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